Guest Service Manager - Luxury Hospitality in Bali

Join our dynamic hospitality team in Bali as a Guest Service Manager and become the driving force behind exceptional guest experiences at our premium properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your opportunity to lead a high-performing front desk team, ensuring every guest feels valued and catered to with personalized service. With a focus on luxury and attention to detail, you'll manage daily operations, resolve guest concerns, and implement strategies to enhance our reputation as a leading hospitality provider in Bali.

At Private Advertiser, we pride ourselves on delivering unparalleled service and creating memorable stays for our guests. As a Guest Service Manager, you'll work in a vibrant, fast-paced environment where your leadership and problem-solving skills will be put to the test. We offer a competitive salary, comprehensive benefits, and the chance to be part of a growing luxury hospitality brand in Bali.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of front desk agents, ensuring high standards of service and guest satisfaction.
• Handle guest inquiries, reservations, and check-ins/outs efficiently using PMS (Property Management System) and CRM tools.
• Resolve guest complaints and concerns promptly, ensuring a positive resolution and maintaining a high level of guest satisfaction.
• Monitor and analyze guest feedback to identify trends and implement improvements in service delivery.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Train and develop front desk staff to uphold our luxury hospitality standards.
• Ensure compliance with hotel policies and procedures, as well as local regulations.
• Contribute to the development and implementation of guest service strategies to enhance our brand's reputation.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in guest service management, preferably in luxury or upscale hotels.
• Proven track record of leading and managing front desk teams to deliver exceptional guest experiences.
• Strong knowledge of hospitality software, including PMS (Property Management System) and CRM tools.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia.
• Understanding of local regulations and industry best practices in Bali.

🛠️ Keahlian

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